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Please note that shipping time does not include processing time!

Order fulfillment generally takes between 1-14 business days (Monday-Friday). Once your order is shipped, it will be delivered by USPS or DHL according to the shipping method you selected.

Shipping

We cannot guarantee specific delivery dates.

Please ensure you provide an accurate shipping address. If you need to update your shipping address, contact us within 24 hours of placing your order. We'll do our best to accommodate changes, but processing begins immediately, and we may not be able to cancel or modify your order if it has already been packed.

If your order is returned to us due to an incorrect address, please email us at Twinstarbooks@gmail.com. Any additional shipping fees for resending the package will be the customer’s responsibility.

Route Package Protection

Route Package Protection offers added coverage for lost, stolen, or damaged packages. If you choose not to select this option, we are not responsible for any issues related to your package's delivery status. Items marked as "delivered" by the postal service will be considered delivered for refund and cancellation purposes.

Customs and Import Taxes

All customs fees and import taxes are the customer’s responsibility and are calculated automatically at checkout.

Returns, Exchanges, and Cancellations

We do not accept returns or exchanges at this time.

We can only make changes, including order cancellations and address updates, within 24 hours of purchase. Once processing begins, we may not be able to accommodate changes if your order is already packed.

We cannot combine separate orders.

For any issues with your order, please contact us within 60 days. Unfortunately, we cannot assist with issues reported after this period.